- Faqs
Frequently asked questions
Answers to the most common questions about APTIVO and how our AI voice agent works.
Popular Questions
Frequently Asked Questions
01QUESTION-01
What is APTIVO?
APTIVO is an advanced AI voice agent that handles phone calls, books appointments, qualifies leads, sends reminders, manages cancellations, performs follow-up calls, and answers customer questions — completely automatically. It replaces or supports a receptionist and works 24/7.
02QUESTION-02
How does APTIVO answer calls?
APTIVO picks up every call instantly and speaks in a natural, human-like voice. It follows your customized script, asks the right questions, books appointments, and provides accurate information based on your business rules.
03QUESTION-03
Can APTIVO book, reschedule, or cancel appointments?
Yes. APTIVO syncs with your calendar or booking system. It can:
Book new appointments
Reschedule existing ones
Cancel appointments
Send SMS/email confirmations and reminders
Send follow-up messages
Book new appointments
Reschedule existing ones
Cancel appointments
Send SMS/email confirmations and reminders
Send follow-up messages
04QUESTION-04
Does APTIVO handle outbound calls?
APTIVO can handle outbound calls and can also be used as part of an outbound sales campaign, similar to having a virtual sales representative.
APTIVO can automatically make outbound calls for:
Appointment confirmations
Reminder calls
Follow-ups
Missed-call callbacks
Lead nurturing and reactivation
Outbound sales campaigns (prospecting, outreach, and sales follow-up)
APTIVO can automatically make outbound calls for:
Appointment confirmations
Reminder calls
Follow-ups
Missed-call callbacks
Lead nurturing and reactivation
Outbound sales campaigns (prospecting, outreach, and sales follow-up)
05QUESTION-05
What industries can use APTIVO?
APTIVO is built for any business that relies heavily on phone calls, including:
Dentists & medical clinics
Med spas
HVAC & home services
Real estate teams
Automotive services
Insurance agencies
Chiropractors & physiotherapy
Wellness centers
And many more
If your business books appointments, APTIVO can automate your call flow.
Dentists & medical clinics
Med spas
HVAC & home services
Real estate teams
Automotive services
Insurance agencies
Chiropractors & physiotherapy
Wellness centers
And many more
If your business books appointments, APTIVO can automate your call flow.
06QUESTION-06
Does APTIVO support multiple languages?
Yes. APTIVO supports multiple languages and accents. We can create a bilingual or multilingual AI receptionist if required.